Terms & Conditions

About these terms

These terms apply to cleaning services provided by The Right Carpet Clean Ltd (company number 12172626), 54 Hendon Rd, London N9 0JA. "We" and "us" mean the company; "you" means the customer booking the work.

Quotes and pricing

Quotes are free and carry no obligation. A quote is based on the information you give us: room sizes, fibre types, the area to be cleaned outdoors, the number of gutter runs and so on. The price we quote is the price you pay unless the job on the day differs from what was described, in which case we will tell you before continuing.

Quotes are valid for a reasonable period and may be revised if the condition or scope of the work has changed by the time we attend.

Booking and access

Please make sure we can access the property at the agreed time, along with a water supply and electricity where the job requires them. If we cannot access the property or the utilities we need, we may have to rearrange the visit.

Where furniture needs moving, tell us in advance so we can plan for it. We will not move items we consider unsafe to move, or items likely to be damaged in the process.

Our work and what we can promise

We test materials in an inconspicuous area before treatment and choose a method appropriate to the surface. Cleaning improves the condition of soiled materials; it cannot reverse wear, pile damage, sun fading, dye loss or permanent staining. Where a result is not achievable we will tell you before we start rather than after.

Every job we complete carries our service guarantee. If you are not satisfied with the finished work, tell us and we will come back to it.

Pre-existing damage

We inspect for pre-existing damage before beginning and will point out anything we find. We are not responsible for pre-existing wear, damage, loose fixings, failing grout or defective seals that becomes more visible once a surface is clean.

Insurance and liability

We hold £5 million public liability insurance, in place on every job we carry out. Nothing in these terms limits our liability where it cannot lawfully be limited.

Payment

Payment is due on completion of the work unless we have agreed otherwise with you in writing. For commercial and managed-property customers, agreed invoicing terms apply.

Cancellations and rescheduling

If you need to cancel or move an appointment, please let us know as early as you can so we can offer the slot to someone else. We will do the same if circumstances such as weather make an exterior job unsafe or ineffective on the day.

Complaints

If something is not right, contact us first so we can put it right under our service guarantee: call 07774 438007 or email nick@therightclean.uk.

Governing law

These terms are governed by the law of England and Wales.