Privacy Policy

Who we are

This website is operated by The Right Carpet Clean Ltd (company number 12172626), 54 Hendon Rd, London N9 0JA, United Kingdom. We are responsible for the personal information you provide through this site.

What information we collect

When you complete a quote or contact form we collect the details you enter: your name, phone number, email address, postcode, the service you're interested in and any job details you choose to share. If you call, WhatsApp or email us, we hold the contact details and the content of that message.

How we use your information

• To respond to your enquiry and provide a quote.
• To arrange, carry out and invoice work you book with us.
• To keep a record of work carried out at your property.
• To answer follow-up questions or handle a request under our service guarantee.

We do not sell your information, and we do not add you to marketing lists without your agreement.

Who we share it with

We share personal information only where it is necessary to run the business: for example with the providers who host this website, handle our enquiry forms, or process our accounts. We may also disclose information where we are required to by law.

How long we keep it

Enquiries that don't lead to work are kept only as long as they are useful to us in answering follow-up contact. Records relating to completed work are kept for as long as we need them for accounting, insurance and guarantee purposes.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at nick@therightclean.uk or call 07774 438007. If you are not happy with our response you can complain to the Information Commissioner's Office (ico.org.uk).

Cookies and analytics

This site may use cookies and similar technology so pages work correctly and so we can understand how the site is used. You can block or delete cookies in your browser settings; parts of the site may not work as intended if you do.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one.